Contact Us

Contact StrataMoto

We’re here to help. Choose the fastest path and we’ll get back to you.

Quick contacts

  • Email (support): support@stratamoto.com

  • Business hours: Mon–Fri, 10:00–18:00 (Europe/Rome)

  • Average first reply: within 1–2 business days

If your request is urgent (address change before dispatch, damage on delivery), use the subject line URGENT and include your Order #.

Contact form (recommended)

Please include:

  1. Your name

  2. Email used at checkout

  3. Order # (if applicable)

  4. Topic (choose one): Order status, Custom paint brief, Pre‑order ETA, Returns/Exchange, Billing, Technical fitment, Press/Collab, Other

  5. Message (details, deadlines)

  6. Attachments (photos, references, damage evidence)

(If you’re on Shopify, this page can host a contact form. We’ll route it to support automatically.)

What can we help with?

Orders & shipping

  • Tracking & delivery: We’ll investigate if tracking stalls (7+ days domestic / 14+ days international).

  • Address changes: Possible before dispatch only.

  • Customs & duties: We can provide commercial invoices and HS codes.

Custom paint projects

  • New project briefs: Share helmet model/size, reference images, color palette, deadline (race/event), and budget range.

  • Timelines: Typical delivery 4–10 months; may extend during race season or events.

  • Approvals: We’ll update you at each milestone.

Returns & exchanges

  • Custom paint / made‑to‑order: Final sale (see Terms).

  • Standard merchandise: Check our Returns Policy for windows and conditions.

  • Start a return by emailing support@stratamoto.com with subject Return Request – Order #.

Partnerships & press

  • For collaborations, sponsorships, press kits, and interview requests, email support@stratamoto.com with subject Media/Collab.

Response expectations

We reply Mon–Fri. Complex custom paint inquiries may require design review before we respond. You’ll always receive an auto‑acknowledgement when we’ve received your message.

Store details

  • Legal entity: [Insert legal entity name, e.g., "StrataMoto S.R.L."]

  • Registered address: [Insert full postal address]

Please do not return items to this address without an RMA authorization.

Helpful links

  • [Shipping Policy]

  • [Returns & Refunds Policy]

  • [Terms of Service]

  • [Privacy Policy]

If anything feels unclear, email us—human answers only, no bots.